Shipping
SHIPPING AND DELIVERY TIMES
At The One Off, we know that when you place an order on our website, you want to receive it as soon as possible. That is why we have designed the best way to deliver your garments in perfect condition and in the shortest possible time.
The products on our website have the following approximate delivery times from the date the order is confirmed.
If your shipment requires customs clearance, delivery times will be affected, as this process is beyond the control of The One Off and the corresponding transport agency.
| Zone | Approximate time in business days |
| Spain (Peninsula) | 2-3 days |
| Spain (Balearic Islands) | 3-5 days |
| Portugal (Peninsula) | 2-3 days |
| Spain (Ceuta, Melilla), Portugal (islands) and Andorra | 4-6 days |
| Canary Islands | 10-14 days (sea freight) |
| Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, Italy, Luxembourg, Netherlands, Czech Republic and Switzerland |
5-6 days (ground) 2-3 days (air) |
| United Kingdom | 3-4 days (air) |
| Rest of the European Union | 2-3 days (air) |
| United States and Canada | 3-4 days (air) |
| Australia, New Zealand and South Korea | 5-6 days (air) |
| Japan | 6 days (air) |
| Rest of America | 4-5 days (air) |
| Rest of the world | 5-6 days (air) |
If products are unavailable for shipment, The One Off will cover the cost of partial shipments if the customer wishes.
WEB SHIPPING RATES
| Zone | Shipping costs | Free shipping from |
| Spain (Peninsula and Balearic Islands) | 4 € | 50 € |
| Spain (Ceuta and Melilla) and Andorra | 10 € | 80 € |
| Spain (Canary Islands) | 5 € sea freight | 80 € |
| Portugal (Peninsula) | 4 € | 50 € |
| Portugal (Islands), Cyprus, Malta and Northern Ireland |
-150 € / 20 € +150 € / 5 € |
- |
| EU except Portugal (Islands), Cyprus, Malta and Northern Ireland |
20 € air 10 € ground |
150 € |
| United Kingdom (except Northern Ireland), Norway, Montenegro, Serbia, Switzerland and Turkey |
-150 € / 20 € +150 € / 5 € |
- |
| Australia, Canada, South Korea, United States, Japan and New Zealand | 15 € | 150 € |
| Rest of the world | 20 € | 150 € |
DUTIES
Any applicable duties, taxes, and other charges for international shipments and those destined for the Canary Islands with a value exceeding 150 € (1), (2), are not included in the item price or shipping costs. These charges are the buyer’s responsibility.
1.- Brexit.- Including purchases from the United Kingdom from October 31, 2019 onward.
2.- USA de minimis.- From August 29, 2025 onward, the U.S. will eliminate the duty-free de minimis regime for all imported goods, regardless of origin. This means that all shipments with a value equal to or below 800 USD will be subject to the corresponding duties and taxes, which could affect the customs clearance process.
If the buyer refuses to pay these charges and requests the return of the order, The One Off will refund its value minus the shipping cost and subsequent return cost.
For more information about your country’s tax rates, please contact your local customs office.
PRODUCT DELIVERY
Policy for authorized deliveries without signature
Please keep the following in mind before completing your order:
If the customer expressly authorizes delivery of the order without signature (for example, by leaving the package in the building entrance, at the front door, with the concierge, or in a similar location without in-person confirmation), responsibility for the package is deemed transferred to the customer at the moment the carrier deposits it in the indicated location.
The One Off cannot assume responsibility for losses, theft, or incidents that occur after an authorized delivery without direct custody.
We strongly recommend choosing secure delivery methods or signed deliveries, especially for high-value orders.
Delivery policy for orders over 500€
In order to ensure delivery in a safe and efficient manner, we have implemented an additional security measure whereby, for orders with an amount equal to or greater than 500 € (including shipping costs, taxes, and other charges), the recipient will be required to sign for receipt of the package at the time of delivery.
Due to this delivery requirement, it will not be possible to change the delivery address, redirect the shipment to a Service Point, or authorize a delivery without signature.
TRANSFER OF RISK
The risk of loss of or damage to the goods shall pass to the consumer when the consumer, or a third party indicated by the consumer other than the carrier, has acquired physical possession of them. However, if you are the one who arranges the transport of the goods or if the chosen carrier was not among those proposed by the seller, the risk shall pass to the consumer and user upon delivery of the goods to the carrier, without prejudice to your rights against the latter.
It is important that you inspect the package at the time of delivery. If you notice that the package is in poor condition, report the issue to the transport agency and contact us at hello@theoneoff.cc